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IBM 000-030 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| System Setup and Configuration | 25% | - Security and access control - Database configuration - Server environment setup - Installation and deployment |
| Service Desk Configuration | 30% | - Ticket creation and templates - Priority matrix and SLA rules - Workflow design and status management - Auto-classification and routing |
| Integration and Customization | 15% | - Integration with Tivoli products - Data import/export and migration - Customization of user interfaces |
| Maintenance and Troubleshooting | 10% | - Performance tuning - Backup and recovery procedures - Log analysis and error resolution |
| Service Catalog Configuration | 20% | - Catalog item definition - Request fulfillment setup - Approval processes |
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