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IBM 000-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: RAS and Diagnostics | 25% | - Reliability, Availability, Serviceability Features - Service Tools and Utilities - Concurrent Maintenance - Error Analysis and Log Interpretation |
| Topic 2: System z Software and Firmware | 20% | - Parallel Sysplex Concepts - z/OS and Operating System Interfaces - Firmware Updates and Management - Support Element and HMC |
| Topic 3: Problem Determination and Support | 15% | - Troubleshooting Methodology - Performance Monitoring Basics - IBM Support Process |
| Topic 4: Installation and Configuration | 15% | - Setup and Initialization - Connectivity and Networking - Storage Subsystem Integration |
| Topic 5: System z Hardware Architecture | 25% | - Processor and Memory Configuration - zEnterprise and System z Models - I/O Subsystem and Channels - PR/SM and Logical Partitioning |
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