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Avaya 132-S-708 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Voice Self-Service Fundamentals | - Self-service concepts in contact centers - IVR and call flow fundamentals |
| Topic 2: Operations and Maintenance | - Performance optimization - Monitoring and troubleshooting |
| Topic 3: Avaya Self-Service Solutions | - Integration with contact center systems - Avaya voice self-service architecture overview |
| Topic 4: Design and Implementation | - Call flow design principles - User experience design for IVR systems |
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