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Cisco 300-830 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| SIP and PSTN Connectivity | - SIP trunking design and troubleshooting
|
| Hybrid Collaboration Services | - Hybrid services integration
|
| Edge and Expressway Deployment | - Cisco Expressway configuration
|
| Cloud Collaboration Architecture | - Cisco Webex cloud services overview
|
| Security and Troubleshooting | - Secure collaboration deployment
|
Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:
1. An administrator notices that agents receive chat requests even though their status is set to Away vailable for voice only.?Which configuration is MOST likely causing the issue?
A) Desktop browser cache
B) Team capacity settings
C) PSTN region assignment
D) Multimedia profile channel permissions
2. A Webex Contact Center manager wants to verify which contact sessions were recorded. Which stock report in Webex Contact Center Analyzer must be used to achieve the goal?
A) CSR Report - Yesterday
B) Sites Contact Details
C) Teams Contact Details
D) Usage Report
3. Which configuration action must be taken to enable the real-time transcripts AI Assistant feature?
A) Ensure the Condition node is present in the flow for post activities.
B) Configure the Scripted AI Agent.
C) Add the Media Stream node after the Agent Answered event.
D) Add the Media Stream node in the flow before the call is sent to the queue or qgent.
4. A system administrator is updating the Agent Desktop layout to include a custom widget designed to execute background logic that triggers a custom CRM screen pop upon the arrival of an SMS.
Under which area object must the widget be configured?
A) Persistent
B) Panel
C) Headless
D) Navigation
5. The agents in your team accept voice, email, and chat interactions, but a few agents cannot focus on multiple interactions. Which multimedia profile type must be configured for agents to focus only on one contact?
A) Blended
B) Voice Only
C) Exclusive
D) Blended Real Time
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: D | Question # 4 Answer: C | Question # 5 Answer: C |
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