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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Integration & Connectivity | 25% | - Network ports and protocols - Firewall and security configuration - Integration with Communication Manager - Integration with CMS, Call Recorder and other systems |
| Topic 2: Configuration & Administration | 20% | - User, agent and extension management - Roles and permissions - Schedule server and automation tasks - System parameters and settings |
| Topic 3: Maintenance & Troubleshooting | 10% | - Backup and restore procedures - Upgrades and updates - Log analysis and monitoring - Common issues and resolution |
| Topic 4: Installation & Deployment | 25% | - Post-installation validation - License activation and setup - Prerequisites and compatibility - Server installation and configuration |
| Topic 5: ACCCM Architecture & Components | 20% | - Server components and services - Database and licensing - Web interface and navigation - System overview and functionality |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Question 1
The customer is installing Avaya Contact Center Control Manager (ACCCM) and plans on using the one-X Connector. The customer will be using a remote database for the one-X connector.
Which version of Microsoft SQL could the customer install on the remote server?
A. Microsoft SQLServer2005EnterpriseEdition
B. Microsoft SQL Server 2008Express, Standard/Enterprise Edition
C. Microsoft SQLServer2005StandardEdition
D. Microsoft SQLServer 2005Express Edition
Question 2
You are unable to connect Avaya Contact Center Control Manager (ACCCM) to the Call Management System (CMS). Which ACCCM Windows service needs to be running?
A. Schedule Server
B. Synchronization Server
C. ProvisioningServer
D. Nav360 Import Service
Question 3
The customer has requested that you integrate Avaya Contact Center Control Manager (ACCCM) with Avaya Quality Monitoring (QM). You believe that you have completed all steps of the Integration but the Integration is not working. Which statement describes the cause of this problem?
A. The Web Service URL was not configured correctly.
B. The login ID for the Web Service was not configured correctly.
C. The Switch Number was not configured with the SYS_DEVICE_PKvalue obtained from the QM database.
D. The Database Port is setto 1433.
Question 4
A customer plans to install Avaya Contact Center Control Manager (ACCCM) with integration to Record, one-X, Voice Portal and Workforce Optimization (WFO).
Which connector affects the size and number of servers required?
A. Workforce Optimization (WFO)
B. One-X
C. Voice Portal
D. Recorder
Question 5
A customer has deployed Avaya Contact Center Control Manager (ACCCM) with Visual Phone capabilities. The administrator is trying to access the Visual Phone application to manage user's extension. However when the administrator launches the edit extension page, the View Visual Phone button does not appear. Which statement describes how to resolve the customer's problem?
A. The administrator must first find the user in the Userstab to access the Visual Phone button.
B. Theadministrator musthaveVisual Phone permissions in ACCCMto see the View Visual Phonebutton.
C. The View Visual Phone buttonis located in the Visual Phonetab of the ACCCM administrator window.
D. The administrator must have access to the Standalone Application for the Visual PhoneinACCCMto see the View Visual Phone button.
Solutions:
| Question 1 Answer: B | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: B |
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