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Avaya 33140X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Troubleshooting and Support | 20% | - Problem isolation and resolution - Troubleshooting common issues - Diagnostic tools, logs and monitoring utilities |
| Installation and Deployment | 18% | - Installing AEP and POM components - Installation prerequisites and requirements - High availability and database installation |
| Maintenance and Operations | 20% | - Monitoring, reporting and performance management - Backup and restore procedures - System updates, patches and upgrades |
| Configuration and Administration | 22% | - System configuration and settings - Call flow design and routing configuration - User account and access management - Email, SMS and multimedia integration - POM campaign setup and management |
| Solution Architecture and Licensing | 20% | - Deployment models, zones and system components - Licensing requirements and feature capacities - Avaya Experience Portal (AEP) and POM architecture overview |
Avaya Experience Portal with POM Support Certified Sample Questions:
Question 1
Which best practice should be followed when applying patches to the EPM platform?
Response:
A. Install patches during peak system usage
B. Apply patches sequentially
C. Test patches in a production environment
D. Restart the system immediately after patching
Question 2
Which capability is essential for a real-time tracing tool used in diagnosing issues with Avaya Meetings Server clients?
Response:
A. Function to automatically resolve detected issues
B. Capability to trace and visualize live data flows
C. Feature to monitor network bandwidth usage
D. Ability to store data for extended periods
Question 3
Which tool is crucial for diagnosing real-time issues in Avaya Meetings Server components?
Response:
A. User feedback systems
B. Predictive maintenance tools
C. Real-time tracing tools
D. Historical data analysis software
Question 4
What is a critical step in the configuration of troubleshooting tools for specific Avaya Meetings Server components?
Response:
A. Scheduling regular data purges
B. Implementing new user access protocols
C. Customizing the user interface
D. Setting up notifications for performance thresholds
Question 5
What key component does POM utilize to ensure high availability and disaster recovery?
Response:
A. Redundant data centers
B. Offline storage systems
C. Load balancers
D. Distributed management nodes
Solutions:
| Question 1 Answer: B | Question 2 Answer: B | Question 3 Answer: C | Question 4 Answer: D | Question 5 Answer: A |
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