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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Monitoring and Troubleshooting | - System Monitoring
|
| Topic 2: System Architecture and Installation | - Platform Requirements
|
| Topic 3: Workforce Engagement Solution Overview | - Solution Components
|
| Topic 4: Configuration and Administration | - System Configuration
|
| Topic 5: Maintenance and Support | - Support Operations
|
Avaya Workforce Engagement Support Certified Sample Questions:
Question #1
During the migration process, which migration tool will set the start/stop mode for the services on the target and source systems as required?c
A. WFO data Migration Tool form V15.1
B. Migration Mode tool
C. Data Migration Discovery Tool
D. Migration DB Scripts.
Question #2
When analysing an Avaya Workforce Engagement recording integrations with Avaya Contact Recorder Advanced (ACRA) What are the three main components? (Choose three)
A. Customer Environment.
B. Archive
C. RIS (Recorder Integration Service).
D. Storage
E. Recorder
Question #3
The Screen Capture module is installed on an employee desktop.
To communicate with the recorder to track employee logging/logoff, which manages the Screen Capture program?
A. Screen capture
B. Desktop resource
C. Capture service
D. EIM
Question #4
Which statement about Central Archive is true?
A. It uses campaigns (rules) to determine which recordings to archive.
B. The archive role resides on the recorder.
C. It pulls and archives specified recordings from a local recorder only.
D. It archives 100% of recordings (Compliance).
Question #5
Happens when the framework installation fails?
A. The installer Will stop but does not quit from the tool. Failed components are tracked to the installer's log file.
B. Errors Will appear in black text in the SR tool.
C. The installer Will stop and quit from the tool. Once the issue is resolved, the installer Will restart from the beginning of the installation.
D. All installation errors Will appear on the alarms page of Element Manager
Solutions:
| Question #1 Answer: B | Question #2 Answer: A,C,E | Question #3 Answer: C | Question #4 Answer: A | Question #5 Answer: A |
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