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Avaya 6202.1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Maintenance | - System administration tasks - Monitoring and reporting tools - User and agent management |
| Topic 2: Troubleshooting and Support | - Diagnostics and log analysis - Common system issues and resolution methods |
| Topic 3: Call Routing and Contact Handling | - Routing strategies and call flow design - Vectoring and contact treatment logic |
| Topic 4: Installation and Configuration | - Configuration of Contact Center applications
|
| Topic 5: Avaya Aura Contact Center Architecture | - Integration with Avaya Aura platform components
|
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