Cisco CCNP Voice 642-427

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Cisco Troubleshooting Cisco Unified Communications v8.0 (TVOICE v8.0) Sample Questions:

1. Which step do you take after you gather all the facts to troubleshoot poor audio quality?

A) Consider all the possibilities.
B) Create an action plan.
C) Observe the results.
D) Implement the solution.

2. Refer to the exhibit.

Refer to the exhibit. All phones are placed in the Internal_Pt partition. The CSS for all phones contains the partition Internal_Pt, and Vml.CSS contains the voice-mail hunt pilot. When a call is placed from extension 2001 to 2002, which statement is true?

A) Extension 2002 will ring, and if the call is not answered, the call will match the translation pattern and then be forwarded to voice mail
B) The call will be blocked.
C) The call will be answered by voice mail.
D) Extension 2002 will ring.
E) Extension 2002 will ring, and if the call is not answered, the call will match the translation pattern and then be blocked.

3. Which two statements indicate something that can cause an IP phone to fail roaming when device mobility has been configured? (Choose two)

A) No device mobility groups have been configured.
B) No device mobility-related information settings were configured under the device pools.
C) No locations have been configured and assigned to the device pools.
D) Device Mobility Mode is set to Off in the Cisco Unified Communications Manager service parameters while the device mobility configuration on the phone is set to default.
E) No physical locations have been configured and assigned to the device pools.

4. Which three troubleshooting tools are available on Cisco Unified Communications Manager? (Choose three.)

A) Netcool
B) RTMT
C) alarms
D) SDL and SDI trace
E) CLI
F) SCCP troubleshooting tools

5. Refer to the exhibit. You have received a trouble ticket stating that calls to international numbers are failing. To place an international call, users dial the access code "9," followed by "011," the country code, and the destination number. After entering the debug isdn q931 command on the MGCP gateway, you have the user attempt the call again.

Based on the debug output, what is the most likely cause of this problem?

A) Cisco Unified CallManager is not stripping the access code before sending the call to the gateway.
B) The gateway dial peer needs to prefix "011" to the called number so the PSTN knows this is an international call.
C) The user's CSS does not permit international calls.
D) The circuit is not configured correctly or has a physical layer issue.
E) The TON is incorrect.

Solutions: