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Cisco 820-421 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Create Business Case | - Identify costs, risks and benefits - Executive summary creation |
| Define Architecture Concepts | - Use of reference models - Difference between current and future state business capabilities |
| Create Business Design and Deliver Solution Recommendations | - Map solutions to capabilities - Draft recommendations and present to stakeholders |
| Refine Business Needs & Perform Business Transformation Analysis | - Identify business scenarios and pain points - Perform gap and value chain analyses |
| Capture Requirements | - Conduct discovery meetings and document findings - Establish credibility and stakeholder analysis |
| Prepare for Requirements Gathering | - Review customer records and published information - Identify expectations and knowledge gaps - Capture insight from existing relationships |
Cisco Applying Cisco Specialized Business Value Analysis Sample Questions:
Question #1
Which tool or document can help you identify areas of gaps in knowledge about your customer's overall strategy and operating model?
A. Customer's communications plan for the rollout of a new application
B. A win/loss review from a proposal delivered to the customer 12 months ago
C. Business Model Canvas
D. An account coverage plan for your team's territory
Question #2
How can business capability increments lend structure to work packages and reduce risk?
A. By communicating how IT features enable process improvement
B. By decomposing activities into a consistent number of tasks, with the smallest scope
C. By generally describing stretch goals for individuals
D. By providing clarity on several aspects of activities required as part of the implementation
Question #3
What is the reason for identifying business case dependencies?
A. They are most likely to help you propose and defend solutions with larger customer investments
B. To communicate decisions or actions which must be satisfied in order for the business case to be fulfilled
C. To improve alignment between the customer IT organization and business units
D. Customer business executives expect Cisco to minimize the actions their teams are required to execute
Question #4
Which is the Cisco recommended technique for verifying the 'as-is' state of the business?
A. Modeling high volume parts of the customer's business process
B. Using "The five whys" questioning approach
C. Presenting the root cause analysis of a customer problem
D. Discussing the Business Model Canvas
Question #5
Which corresponds to the definition of a blueprint?
A. A detailed set of plans that describe how available IT staff will be redeployed
B. A detailed set of plans that describes an overall architectural landscape
C. A list of business goals to be achieved over 6 months or less
D. A senior executive's personal action plan to drive higher revenues
Solutions:
| Question #1 Correct Answer: C | Question #2 Correct Answer: D | Question #3 Correct Answer: B | Question #4 Correct Answer: D | Question #5 Correct Answer: B |
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