Apple Mac OS X 9L0-064

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Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Select the iMessage check box in System Preferences > iCloud
B) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
C) Help the customer download Messages from the Mac App Store.
D) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.

2. What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?

A) EFI reset mode.
B) Verbose mode.
C) Safe Boot.
D) Reset a password using an Apple I

3. When looking at a Time Machine timeline, what visually indicates that a backup is a local snapshot rather than on a Time Capsule or backup disk?

A) Local snapshots will appear on the timeline along with regular backups, distinguished by different colors.
B) The backup timestamp is the only indication.
C) The local snapshot backup is badged with a home folder icon.
D) The backups will be in a section labeled "Local Snapshots.

4. A user tries to launch an app named "Dangerous" on OS X Mountain Lion and sees the following warning: "Dangerous" comes from an unidentified developer. Your security preferences are set to block installation of applications from unidentified developers." What can the user do to open the application?

A) Delete the app and try downloading a fresh copy from the internet.
B) Open the Mac App Store preferences, then change the Application Security settings.
C) Contact the vendor of the app and ask them to send a product registration key.
D) Control-click or right click the icon of the app, select Open from the contextual menu or select 'Anywhere' under System Preferences > Security & Privacy > General > Allow applications downloaded from:

5. What version of OS X Snow Leopard must be installed in order to upgrade to OS X Mountain Lion on a supported Mac?

A) 10.6.8
B) 10.6.3
C) 10.6.4
D) 10.6.1

Solutions: