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IBM C2010-656 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Catalog Configuration | 25% | - Service level definition - Catalog organization and categorization - Creating and managing service offerings |
| Topic 2: Service Request Management Setup | 30% | - Notifications and communication templates - Configuring request types and attributes - Workflow design and automation - Approval processes and escalation rules |
| Topic 3: Administration & Customization | 20% | - Integration with other IBM systems - Data fields and application customization - Security and access control |
| Topic 4: Reporting & Maintenance | 10% | - Performance optimization - Monitoring and troubleshooting - Creating and managing reports |
| Topic 5: SmartCloud Control Desk Architecture & Concepts | 15% | - System architecture and components - Service management framework overview |
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