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SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What is a work center in the SAP Solution Manager? (Choose two)
A) An easy navigation through a central role-based access point
B) A tailored and role-based user environment to simplify your work
C) Exchange data to SAP systems
D) A community
2. What can you do if a program behaves differently in batch than in a dialog? (Choose two)
A) Run the program in batch and click on DEBUGGING.
B) Search globally in the program for SY-BATCH.
C) Run the program in batch and select Environment Analysis.
D) Run the program in dialog and change SY-BATCH in the debugger to simulate batch processing.
3. You have picked a message from the queue. What will be your next steps? (Choose two)
A) Try to guess what the customer 'might' want to have.
B) Search for notes and confirmed messages.
C) Ask the customer for user and password.
D) Get a thorough understanding of the issue from the information given in the message.
4. What does Initial Reaction Time (IRT) mean for SAP? (Choose two)
A) The time taken to respond to priority 1 (very high) messages.
B) The time a computer needs to get ready for work.
C) The time needed to display report data when running the report for the first time.
D) SAP will give a qualified response within a defined time.
5. For which of the following is the SQL trace (ST05) limited?
A) The current user
B) The current instance
C) The system
D) The current work process
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: B,D | Question # 3 Answer: B,D | Question # 4 Answer: A,D | Question # 5 Answer: B |


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