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SAP C_TCRM20_70 Exam Syllabus Topics:

Section	Weight	Objectives
Technology & Integration	12%	- Enhancement Framework - CRM Middleware & Data Exchange - BDoc & Error Handling
Business Scenarios	8%	- End-to-End Process Flows - Integration with SAP ERP
User Interface & Navigation	12%	- Web Client Customizing - Role-Based Menus
Administration & Reporting	8%	- CRM Administration Console - Basic Reporting & Analytics
Interaction Channels	12%	- Interaction Center - Web Client UI - Mobile and E-Commerce Channels
Basic Functions	12%	- Billing and Revenue - Partner Processing - Pricing and Conditions
SAP CRM Master Data	12%	- Organizational Management - Product Master - Business Partner
Transactional Processing	8%	- Service Transactions - Marketing Elements - Sales Transactions