EXIN EXIN ITIL EX0-117

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EXIN ITIL Foundation (syllabus 2011) Sample Questions:

1. Which process is responsible for sourcing and delivering components of requested standard services?

A) Service desk
B) Request fulfilment
C) IT finance
D) Service portfolio management

2. Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

A) Escalation
B) Prioritization
C) Detection
D) Categorization

3. Understanding what to measure and why it is being measured are key contributors to which part of the Service Lifecycle?

A) Service Design
B) Service Operation
C) Continual Service Improvement
D) Service Strategy

4. A process owner has been identified with an "I" in a RACI matrix. Which one of the following would be expected of them?

A) Be kept up-to-date on the progress of an activity
B) Manage an activity
C) Perform an activity
D) Be accountable for the outcome of an activity

5. In which of the following areas would ITIL complementary guidance provide assistance?
1.Adapting best practice for specific industry sectors
2.Integrating ITIL with other operating models

A) Both of the above
B) Option 1 only
C) Option 2 only
D) Neither of the above

Solutions: