Genesys Genesys Cloud CX GCX-AI-GPE

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Genesys GCX-AI-GPE Exam Syllabus Topics:

Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

Question #1
Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A. Workforce Management Dashboard
B. Script Editor Analytics View
C. Action Map Analytics Dashboard
D. SIP Trunk Statistics Panel

Question #2
__________ identify visitors based on characteristics like location, browser, device type, etc.
Response:

A. Visitor journey attributes
B. Campaign attributes
C. Custom attributes
D. Visitor attributes

Question #3
From which Genesys Cloud sections can you access GPE analytics?
(Choose two)
Response:

A. Documents
B. Directory
C. Performance
D. Admin

Question #4
After a successful test and validation, how is Predictive Routing activated in Genesys Cloud CX?
Response:

A. Through API integration with the IVR
B. Migrating all calls to Genesys Messenger
C. By toggling the activation switch on the queue configuration page
D. Assigning GPR permissions to agents

Question #5
What must be deployed to a website to enable web tracking for Predictive Engagement?
Response:

A. WebRTC gateway
B. SIP trunk
C. GPE tracking snippet (JavaScript)
D. Predictive Router Agent

Solutions: