HP HP ExpertONE Certification HP2-B97

Exam Code: HP2-B97

Exam Name: Selling HP Printing Hardware and Supplies

Updated: Aug 03, 2026

Q & A: 93 Questions and Answers

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HP HP2-B97 Exam Syllabus Topics:

Section	Objectives
Topic 1: Sales and Solution Recommendation	- Recommend appropriate solutions 1. Hardware and supplies matching 2. Cross-selling and upselling opportunities 3. Total cost of ownership discussion
Topic 2: Printing Supplies	- Original HP supplies 1. Ink cartridges 2. Toner cartridges 3. Media and consumables
Topic 3: HP Printing Portfolio	- HP printer families 1. Inkjet printing solutions 2. Business and enterprise printing products 3. Laser printing solutions
Topic 4: Customer Needs Analysis	- Identify customer requirements 1. Business printing environments 2. Cost and productivity considerations 3. Volume and workflow assessment
Topic 5: HP Competitive Positioning	- Differentiate HP solutions 1. Competitive comparisons 2. Key product advantages 3. Value proposition for customers

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