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HP HP2-H14 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| HP Retail POS System Overview | 20% | - POS software and operating systems - System architecture and components - HP POS hardware portfolio and models |
| Installation and Configuration | 25% | - Driver installation and updates - Hardware assembly and setup - BIOS and firmware configuration - Peripheral connection: printers, scanners, displays, cash drawers |
| Maintenance and Troubleshooting | 35% | - Power, display, and boot problems - Hardware failure isolation and repair - Preventive maintenance guidelines - Diagnostic tools and procedures - Peripheral communication issues |
| Replacement and Upgrades | 20% | - Warranty and service policies - Compatible spare parts and accessories - Component replacement procedures - System upgrades and compatibility checks |
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