PDF VersionThe Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:
- Implementing Connected Field Services (10-15%)
This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.
- Managing Inventory and Purchasing (5-10%)
This area includes the evaluation of one’s skills in managing inventory, purchasing, and product returns as well as creating return merchandise authorizations. You need to know how to set up warehouses and inventory, create child assets, and finalize returns.
- Managing Work Orders (15-20%)
The second domain revolves around such technical skills as describing the work order lifecycle, creating and managing work orders, managing incidents, as well as configuring incident types, service task types, and requirement groups. The knowledge you should possess has to include your understanding of bookings and invoices as well.
- Configuring Field Service Apps (15-20%)
The first topic tests your ability to configure general settings, service and product pricing, as well as field service applications. It is also important to have the skills in integrating other tools with Field Service, managing bookable resources, configuring characteristics and skills, as well as configuring geocoding.
- Scheduling and Dispatching Work Orders (25-30%)
This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.
- Managing Field Service Mobility (10-15%)
Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.
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Introduction to MB-240: Microsoft Dynamics 365 for Field Service Exam
Candidates for MB-240 Exam are seeking to prove fundamental Microsoft Dynamics 365 knowledge and skills. Before taking this exam, exam aspirants ought to have a solid fundamental information of the concepts shared in preparation guide.
It is suggested that professionals accustomed to the ideas and also the technologies represented here by taking relevant training courses. Candidates are expected to have some hands-on experience with configure geocoding, defining taxcodes, configuring service and product pricing, managing work orders, managing incidents, configuring service task types, implementing schedule board. After passing this exam, candidates get a certificate from Microsoft that helps them to demonstrate their proficiency in Mobility and Devices Fundamentals to their clients and employers.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage Inventory and Procurement (15-20%) | 15-20% | - Process purchase orders and returns - Manage inventory levels and stock locations - Configure product inventory and item associations - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Configure scheduling configurations and booking setup - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Set up and configure resource characteristics and skills - Implement security roles and field service settings - Set up and configure customer assets |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Manage mobile forms and workflows - Configure Field Service Mobile app settings - Handle offline capabilities and synchronization - Configure resource and technician mobile experiences |
| Manage Work Orders (20-25%) | 20-25% | - Handle work order incidents and resolutions - Manage work order reporting and analytics - Configure work order lifecycle and statuses - Process work order inspections and recommendations - Create and manage work orders - Manage work order products, services, and notes |
| Scheduling and Dispatch (20-25%) | 20-25% | - Configure map view and route optimization - Schedule work orders using various methods - Handle scheduling conflicts and rescheduling - Optimize schedules using resource scheduling optimization - Configure schedule board and board features - Manage scheduling options and requirements |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Implement connected field service scenarios - Manage asset IoT connections and monitoring - Process IoT alerts and work order creation |
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