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Microsoft Microsoft Dynamics C5 MB2-866

MB2-866

Exam Code: MB2-866

Exam Name: Microsoft Dynamics CRM 2011, Customization and Configuration

Updated: Jul 20, 2026

Q & A: 75 Questions and Answers

MB2-866 Free Demo download:

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Microsoft MB2-866 Exam Syllabus Topics:

SectionObjectives
Topic 1: Business Process Automation- Business process flows
  • 1. Stage-based process design
    - Workflows
    • 1. Automated processes and triggers
      • 2. Workflow creation and configuration
        Topic 2: Security Model- Security roles and privileges
        • 1. Role-based security model
          • 2. Access levels and permissions
            - Business units and teams
            • 1. Hierarchy and data access
              Topic 3: Forms, Views, and UI Customization- Form customization
              • 1. Form scripting basics
                • 2. Form layout and sections
                  - Views and dashboards
                  • 1. System and personal views
                    • 2. Dashboard configuration
                      Topic 4: Data Management and Integration- Data import/export
                      • 1. Data migration tools
                        • 2. Duplicate detection rules
                          - Integration concepts
                          • 1. Web services and APIs overview
                            Topic 5: Microsoft Dynamics CRM Architecture and Components- CRM system architecture overview
                            • 1. Server roles and components
                              • 2. Data model and storage concepts
                                - Solution and deployment architecture
                                • 1. On-premises deployment structure
                                  • 2. Customization lifecycle overview
                                    Topic 6: Customization of Entities and Attributes- Field and attribute customization
                                    • 1. Business rules and validations
                                      • 2. Field types and properties
                                        - Entity configuration
                                        • 1. Standard vs custom entities
                                          • 2. Entity relationships (1:N, N:N)

                                            Microsoft Dynamics CRM 2011, Customization and Configuration Sample Questions:

                                            1. You need to add a data series to the Top 10 Customers system chart in the Microsoft Dynamics CRM 2011 Opportunities form. What should you do?

                                            A) Make a copy of the existing chart, and then edit the new chart to add the data series.
                                            B) Edit the existing chart to add the data series.
                                            C) Create a new chart and add the data series to the new chart.
                                            D) Export the existing chart. Modify the XML to add the data series, and then import the chart.


                                            2. You need to change the order of the related entities in the Common navigation group of the Microsoft Dynamics CRM 2011 Account form. Which should you do?

                                            A) Drag and drop to reorder the Navigation-related entities on the Account form.
                                            B) In the Relationships Properties window, edit the display order of the navigation items.
                                            C) Drag and drop to reorder the entities in the body of the Account form.
                                            D) In the field explorer, drag and drop to reorder the entities on the Account form.


                                            3. You are adding a user to Microsoft Dynamics CRM 2011 by using the Add User wizard. Which security roles are available in the Add User wizard when you create a new user?

                                            A) only built-in security roles
                                            B) only the security roles contained in the business unit of the new user
                                            C) none (security roles are added after the user is created)
                                            D) built-in and custom security roles


                                            4. In Microsoft Dynamics CRM 2011, you import a managed solution that changes the Account Territory field name in the Account entity to Sales Area. You plan to import another managed solution in which the Account Territory field name is changed to Neighborhood. What will happen if you import the second managed solution?

                                            A) The managed solution will be imported and the Account entity will contain both fields, Sales Area and Neighborhood.
                                            B) The managed solution will be imported, and the field name will remain Sales Area.
                                            C) The managed solution will be imported, and the field name will change to Neighborhood.
                                            D) The managed solution will not be imported.


                                            5. A Microsoft Dynamics CRM 2011 organization has users located in three countries. You need to set the decimal precision for the currency fields. Which of the following settings should you configure? (Choose all that apply.)

                                            A) the Organizational Standards and Formats setting
                                            B) the Pricing Decimal Precision system setting
                                            C) the Precision setting on each currency attribute
                                            D) the Personal Standards and Formats setting


                                            Solutions:

                                            Question # 1
                                            Answer: D
                                            Question # 2
                                            Answer: A
                                            Question # 3
                                            Answer: B
                                            Question # 4
                                            Answer: C
                                            Question # 5
                                            Answer: B,C

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