Salesforce Salesforce Consultant NP-Con-101

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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization needs to send a mailing to all clients to invite them to an informational session on its workforce development program. The organization wants to track who it was sent to and who responded. The organization is using the NPSP with the Household Account Model. What should a consultant advise them to do to accomplish this in Salesforce?

A) Create a Campaign field and add all clients to it, then use the Household Mailing List button to generate the mailing list.
B) Create a Campaign, filter a list view for clients and add to Campaign. Create a report with the type Campaigns with Campaign Members.
C) Create a report using the NPSP All Contacts report and add a filter to just include clients
D) Create a mailing list Campaign, then create a report using the type Contacts & Accounts with a filter for clients, then add to Campaign

2. A nonprofit wants to use Salesforce technology to train and test its employees on skills related to brand messaging, creating support cases for IT, and publishing online videos.
Which solution should the consultant recommend?

A) Custom Help pages
B) myTrailhead
C) Knowledge
D) Prompts for In-App Guidance

3. A nonprofit wants a report that shows Opportunity and General Accounting Unit (GAU) custom field data for gifts to the "General Fund' GAU. The nonprofit wants to add filters so only the gifts connected to the 'Annual Campaign' are shown.
Which report should the consultant implement?

A) GAU Allocations with Opportunity report type and filter on the Opportunity object for the Primary Campaign Source = 'Annual Campaign' and filter on the GAU Allocation object for General Accounting Unit = 'General Fund'
B) Opportunity report type with cross filter for Opportunities with GAU Allocations with filter on the cross filter for Campaign = 'Annual Campaign' and General Accounting Unit = 'General Fund'
C) Opportunity report type with cross filter for Opportunities with GAU Allocations and filter on Opportunity object for the Primary Campaign Source = 'Annual Campaign' and on the GAU Allocations object for General Accounting Unit 'General Fund'
D) GAU Allocations with Opportunity report type and filter on the GAU Allocation object for Campaign = 'Annual Campaign" and General Accounting Unit = 'General Fund'

4. A consultant is implementing Salesforce for a nonprofit client who is inexperienced with Salesforce. The staff wants to assign an NPSP fundraising training module.
Which training resource should the consultant recommend?

A) AppExchange Report
B) Trailblazer Community Dashboard
C) Trail Tracker by Trailhead
D) Salesforce Help and Training

5. A large non-profit organization needs to keep track of a vast network of donors in NPSP. The donors have their own complex relationships, where they may be related to many different Accounts. Which Salesforce object does Saleforce.org recommend using to address this complexity?

A) Contact (associated to Multiple Accounts)
B) Organization Accounts
C) Affiliations
D) Relationships
E) Connections

Solutions: