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WGU Organizational-Behaviors-and-Leadership Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Individual Behavior in Organizations | - Personality
|
| Organizational Culture and Change | - Managing Change
|
| Leadership | - Leadership Styles
|
| Motivation | - Content Theories
|
| Conflict and Communication | - Organizational Communication
|
| Group Behavior and Team Dynamics | - Decision Making
|
WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:
Question 1
What is a difference between a work group and a work team
Select one.
A. Work group members work individually while work teams accomplish work through a coordinated effort.
B. A work group's performance is greater than the sum of the individual inputs while a work teamfocuses on improving individual efforts.
C. Work group skills are complementary while work team skills are random and varied.
D. The goal of work groups is collective performance while the goal of work teams is to share information that is helpful to each worker.
Question 2
Management has noticed that the quality improvement work group is struggling because members seem to be working in different directions.
Which suggested action can the company take to increase group cohesiveness?
Select one.
A. Physically isolate the group
B. Decrease the difficulty of becoming a group member
C. Make the group larger
D. Establish more rigid roles for group members
Question 3
What is a characteristic employed by transformational leaders?
Select one.
A. Contracts exchange of rewards for effort
B. Watches for deviations from rules
C. Intervenes only if performance standards do not meet expectations
D. Promotes intelligence, rationality, and careful problem solving
Question 4
A company switched from assembly lines to self-managed work teams.
What can team members do to improve the synergy and success of their teams?
Choose 1 answer
A. Change work group roles at random
B. Take action on problems as individual members as well as in work teams
C. Share information but not engage in collective performance goals
D. Assign individual roles rather than mutual team roles
Question 5
What is a positive effect of a cohesive group?
Select one.
A. Reducing group norm effect
B. Improving group productivity
C. Bringing heterogeneity to the process
D. Promoting value flexibility
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: B |
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