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Salesforce Strategy-Designer Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Research and Insights | - Qualitative and quantitative research methods - Customer insights and data interpretation |
| Measurement and Iteration | - Iterative design improvement cycles - Defining success metrics and KPIs |
| Stakeholder Alignment and Communication | - Facilitating cross-functional collaboration - Communicating strategy and design outcomes |
| Experience Design and Journey Mapping | - Service and experience blueprinting - Customer journey mapping techniques |
| Strategy Foundations | - Role of a strategy designer in Salesforce ecosystem - Understanding business context and customer strategy |
| Ideation and Prototyping | - Design thinking principles - Rapid prototyping and validation approaches |
Salesforce Certified Strategy Designer Sample Questions:
Question 1
Pick the wrong one: What are the three parts of the Rollup-Summary Fields?
A. Rollup Elements
B. Filter Criteria
C. Rollup Type
D. Summarized object
Question 2
Considering the importance of prioritization within the process of Roadmapping, several factors must be considered to guide what the team should focus on, what are they?
A. Value, Effort, Confidence
B. Value, Efforce,Expectations
C. Expectations, Difficulty, Social Impact
D. Confidence, Effort, Valor
Question 3
Which tool is used to create reports, incorporate filters and select the Report Type?
A. A csv file that will then get imported.
B. Report Composer
C. Report Builder
D. Data Loader
Question 4
Of the 4 target types to measure business success, which one fits the following example: Percentual reduction of phone complaints by customers.
A. Growth Target
B. Efficiency Target
C. Customer Satisfaction Target
D. Expansion Target
Question 5
Of the following Strategy Design Research Methods, which one is the appropiate one for this stage:
Discovery/Understanding
A. Codesign sessions
B. Interviews
C. Group Conversations with stimulus
Solutions:
| Question 1 Answer: A | Question 2 Answer: A | Question 3 Answer: C | Question 4 Answer: B | Question 5 Answer: B |
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