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IBM 000-920 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Installation | 25% | - Silent and interactive installation procedures - Deploy EURT, WRT, CRT, and RRT agents - Post-installation verification - Install application support files |
| Administration | 15% | - Agent maintenance and uninstallation - Historical data collection and retention - Analyze monitoring workspace data - Integration with Tivoli Enterprise Console |
| Planning | 20% | - Design TEMS and TEPS deployment - Design TEMA deployment plan - Identify monitoring environment and requirements |
| Configuration | 25% | - Application Response Measurement (ARM) concepts - Configure Client Response Time (CRT) - Configure Web Response Time (WRT) - Configure Robotic Response Time (RRT) |
| Problem Determination | 15% | - Resolve robotic playback issues - Diagnose missing monitoring data - Troubleshoot installation failures - Log file analysis and tracing |
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