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Avaya 132-S-916.4 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Troubleshooting and Support	15%	- Diagnostics and Resolution 1. Log analysis and debugging 2. Common issues and resolution steps 3. System status and monitoring tools
Topic 2: Telephony and VoIP Features	25%	- Call Processing and Protocols 1. Call routing and dial plans 2. User and extension setup 3. Voicemail and unified messaging 4. SIP and H.323 trunk configuration
Topic 3: Installation and Initial Configuration	25%	- Deployment Procedures 1. Physical installation and cabling 2. IP Office Manager setup 3. Basic system configuration
Topic 4: System Maintenance and Administration	15%	- Routine Operations 1. License management 2. Software updates and upgrades 3. Backup and restore procedures
Topic 5: IP Office System Fundamentals	20%	- System Architecture and Components 1. Hardware platforms and modules 2. Networking requirements and protocols 3. Software editions and licensing