Avaya Avaya-Certification 3000.3

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Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:

1. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?

A) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
B) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
C) The 5430 DS is no longer supported.
D) The 5420 DS is corrupted and must be replaced
E) Start the IP Office Manager application.

2. A customer uses a call accounting system and account codes in the IP Office to keep track of billable spent with their clients when on the telephone. They want to have the IP Office automatically associate the account code when calls are made to or from their clients.

A) Add the Client CLI information to the Incoming Call Route.
B) Add the ClI information to the Account Code.
C) Enable CLI tracking
D) Enable Forced Account Code on the Incoming Call Rout created for the client CLI.

3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is checked on the user's telephony tab.
B) All of the CCR licenses are being used.
C) The CCR Agent is not a CCR administrator.
D) The CCR Agent is not logged into the telephone.
E) The CCR Agent is in After Call Work (ACW).

4. A customer wants to set up two IP500v2 Office control units at different sites. Which H.323
supplementary service signaling method would you choose to automatically exchange information about users and extensions, allowing remote users to be called without any additional configuration on the local IP Office?

A) IP Office SCN
B) QSIG-B
C) QSIG-A
D) H.450

5. Which two email client are supported for IP Office IMAP services? (Choose two.)

A) MS Outlook
B) Microsoft office Communicator
C) Lotus Messages
D) Lotus Notes

Solutions: