Avaya Avaya-Certification 3303

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Avaya Proactive Contact Implementation and Maintenance Sample Questions:

1. A system operator reports that agents are randomly being disconnected from Proactive Contact Agent. You have reviewed the available data and it is inconclusive. Since the problem is intermittent, you need to set up the dialer so that it will gather the data you need in the future.
Assuming that the current date is February 19, 2011, which command would you enter in the hopes of recording the next occurrence?

A) logcat -p agent
B) tail-facc*0219
C) logadm -p opmon |7
D) check_errors 20110219

2. Which three are required for license server setup? (Choose three.)

A) WebLM Installation
B) The license file installed on each Avaya Proactive Contact (APC.system in a pod.
C) JBOSS
D) The license file generated using the Avaya Product Licensing and Delivery System (PLDS)
E) Tomcat

3. A system administrator has set up a new completion code in Editor on Proactive Contact 5.X. A Job is started and after some time has passed, the Monitor is opened to see how many calls have been released using the new completion code. No calls have been released.
What are three reasons for this happening? (Choose three.)

A) The completion code was not assigned to a short-cut key.
B) The new completion code Is not available for use untilafter the next dialer restart.
C) The agents was not aware of the new completion code.
D) The new completion code is an agent completion code.
E) The new code was not available because it was created on another dialer in the pod.

4. A company's host needs the ability to send multiple downloads to the Proactive Contact system throughout the day rather than one automatic download in the morning. This must occur without interruption in calling activity.
Which feature accomplishes this?

A) Batch Campaign Update
B) Virtual Agent
C) Post update
D) Infinite Job

5. A system operator informs you that a Job they ran called records with BALANCEDUE from 0 to 6000, but they built their selection to select records with BALANCEDUE: <100.
Which three reasons would be the cause for this? (Choose three.)

A) The agents are using the search calling list function and manually choosing the wrong records forcalling.
B) The job was configured for a different calling list than the selection was run on.
C) The record selection criteria has the following configuration: SELECT:BALANCEDUE:<100;A:1 SELECT :CVCODE: AC1: A: 1 SELECT: ACCTCODE: 1000-5999:O:1 SELECT:CVC0DE:AC1,AC4:A:2 SELECT; ACCTCODE: 6000-9999: A: 2.
D) The calling list being used was downloaded and overwritten during calling.
E) The Phone Strategy used for the record selection has Initial Phones set to PHONE1:*, allowing any record to be selected, ignoring the BALANCEDUE selection criteria.

Solutions: