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Avaya Aura® Contact Center Solution Design Sample Questions:
1. An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)
A) Bill Board collection
B) Call by Call Display
C) Agent Maps
D) Supervisor Chart
2. A finance director wants a solution that both answers Inbound calls during peak call times to avoid poor customer experience, and minimizes costs for additional agents.
Which solution meets these customer requirements?
A) Avaya Agent Desktop
B) Avaya IX ™ Workplace
C) Avaya Callback Assist
D) Avaya IX ™M Workspaces
3. AACC interoperates with which two different Avaya applications? (Choose two.)
A) Proactive Outreach Manager
B) Avaya Work Force Optimization Select
C) Interaction Center
D) Call Back Automated
4. The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?
A) Customer name
B) Host ID
C) IP address
D) MAC address
5. What should a functional architecture discussion cover?
A) A design of the needed components and Interconnections
B) Bill of Materials to quantify the costs
C) Network plan of the existing Infrastructure
D) Customer evolution plans and Avaya solution to their problems
Solutions:
| Question # 1 Answer: C,D | Question # 2 Answer: D | Question # 3 Answer: A,D | Question # 4 Answer: A | Question # 5 Answer: C |


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