Avaya ACDS-3382 33820X

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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question #1
Refer to the exhibit.

The exhibit shows a basic Avaya Oceana® setup with Call Center Elite, showing a complete multi-touch solution with Call Center Elite serving customers via voice, and Oceana supporting email, chat, SMS, co-browsing and more.
In the box with the question mark (?), which Avaya Aura® component is required to complete this illustration?

A. Avaya Aura® Communication Manager
B. Avaya Experience Portal
C. Avaya Aura® Call Center Elite Multichannel
D. Avaya Aura® Application Enablement Services

Question #2
Which key Avaya Aura® Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?

A. XML Application
B. XML Client
C. XML Service
D. XML Server

Question #3
Refer to the exhibit.

This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?

A. Multiprotocol Ethernet (ME)
B. Multiprotocol TX Module (MTM)
C. Multiprotocol Transmitter Module (MTM)
D. Multiprotocol Label Switching (MPLS) SD-WAN

Question #4
A Call Center Elite customer is currently running only a voice channel, and does not have either Interaction Center (IC) or Elite Multichannel (EMC). Which product enables them to implement Multichannel?

A. Avaya Breeze®
B. Avaya Control Manager
C. Avaya Workspaces® for Elite
D. Avaya Oceana®

Question #5
With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud™ ReadyNow, Avaya is providing a robust foundation for enterprise cloud deployments. Each VPC Is built as a dedicated software image of Avaya's market leading Contact Center solutions.
What Is the default VPC hardware and software configuration?

A. Shared hardware and dedicated software
B. Shared hardware and shared software
C. Dedicated hardware and dedicated software
D. Dedicated hardware and shared software

Solutions: