Avaya APSS 46150T

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Avaya APSS Avaya Solutions for Midsized Customers Online Test Sample Questions:

1. What is the currently correct brand name for the Avaya audio/video/web conferencing software that works with Avaya IP Office TM ?

A) Avaya IX TM Spaces
B) Avaya Equinox TM
C) Avaya IX TM Workplace
D) Avaya IX TM Meetings
E) Avaya Personal Edition

2. Your customer tells you that they have been having issues related to agent productivity and compliance, but that their current system doesn't provide away to track or measure performance.
Which feature of Avaya IX TM Workforce Engagement Select would enables them to create customizable, role-based scorecards and dashboards to measure the performance of all agents, queues, teams, groups, sites and lines of business supported by the contact center?

A) Contact Recording
B) Coach and Learn
C) Live Monitor
D) Quality Management
E) Analyze module

3. Which of the following customer concerns are related to meeting the needs of a mobile workforce? (Select two.)

A) Bring Your Own Device (BYOD)
B) Work from anywhere
C) Customer Satisfaction
D) Simplifying management
E) Driving efficiencies

4. The _______________ licensing model is based on the number of concurrent agents logged in.

A) Concurrent
B) Power
C) Core
D) Workforce Management Named User

Solutions: