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Facebook Certified Community Manager Sample Questions:
1. The only community manager of a Brazilian national football fan group with 2 million members needs support to ensure content is on topic. The community manager notices an increase of spam videos in other languages in the group.
Which three options should the community manager use to keep the group relevant? (Choose 3)
A) Reject all new membership requests
B) Remove all members who post in a non-local language
C) Set up post approval for all members
D) Encourage members to report content to admins
E) Use Group Insights to identify potential moderators
2. A community manager for an automotive brand has been asked to engage younger audiences on the brand's social channels.
The community manager has collected the following market research about social media usage:
Young audiences are 90% more likely to follow brand accounts on all networks
Young audiences are 25% more likely to engage with video content
Young audiences are 75% more likely to ignore paid ads on all networks
Young audiences are 82% more likely to comment on influencer posts on Instagram Young audiences are 15% more likely to recommend a brand they follow to a friend
Which initial strategy should the community manager share with leadership to grow the brand's younger audiences?
A) Increase video content across all platforms
B) Increase influencer content across all platforms
C) Increase paid spend targeting young audiences on all platforms
D) Increase community moderation on all platforms
3. A newly appointed community manager learns of a conflict regarding a post in the community. This community has recently added new guidelines stating that only links from credible sources are allowed. Several members start to post links on the thread from unreliable sources, and other members are starting to get upset. The post has been reported several times. The community manager wants to educate the community about the new guidelines.
Which two actions should the community manager take? (Choose 2)
A) Post a link to the group rules that are relevant to this topic.
B) Delete the post immediately and message involved members.
C) Remove and block members who violated the guidelines.
D) Remove comments from unreliable sources on the post.
4. A new member joins a local group for mothers. The group has strict guidelines, including ''No buy, sell, or swap posts allowed''. The new member creates a post that she has used baby clothes for sale.
What should the community manager do first?
A) Post a welcome post including a link to the guidelines.
B) Post a reminder of the guidelines to the whole group.
C) Decline the post and provide the member with feedback.
D) Approve the post but tag the member on the guidelines.
5. A community manager works on a Facebook group that handles sensitive subject matter. The personal identities of the group's admin team must be kept confidential. The community manager wants to enable the admins to moderate discussions while fully protecting their personal profiles from harassment.
What should the community manager do?
A) Enter a list of potentially offending keywords into the moderation tool
B) Create a joint moderation account with the name of the group
C) Make the team's Facebook Page an admin of the group
D) Enforce a strict policy of blocking any profile that sends a message to a member of the admin team
Solutions:
| Question # 1 Answer: C,D,E | Question # 2 Answer: B | Question # 3 Answer: A,D | Question # 4 Answer: C | Question # 5 Answer: C |


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