Avaya Avaya-Certification 6201-1

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Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Which Contact Center feature uses advanced algorithms, predictive technology and customer objective to efficiently route calls to agents?

A) Percent in Service Level
B) ASA-Average Speed of Answer
C) Avaya Business Advocate
D) EWT- Expected Wait Time

2. Which communication manager option on the communication manager gives the customer call centre capabilities?

A) Expert Agent Selection (EAS)
B) Automatic Call Distribution (ACD)
C) Least Occupied Agent (LOA)
D) Best Service Routing (BSR)

3. Which program is a custom application on the CMS?

A) High Availability Admin Sync
B) Avaya Visual Vectors Client
C) Avaya Supervisor
D) Alarm Origination Manager

4. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: survivable
B) Measured: internal
C) Measured: both
D) Measured: external

5. Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

A) Music-on-hold
B) Integrated Announcements
C) Local Announcements
D) Voice over IP

Solutions: