PDF VersionHow to book the Cisco 820-605: Cisco Customer Success Manager Exam
These are the following steps for registering for the 820-605 exam test:
- Step 1: Visit to 820-605 Exam Registration
- Step 2: Sign up/log in to the Pearson VUE account
- Step 3: Search for 820-605 Certifications Exam
- Step 4: Select Date, time and confirm with a payment method
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Cisco 820-605 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Renewals and Expansion | 15% | - Renewal strategies and processes - Driving customer loyalty and growth - Identifying expansion opportunities |
| Success Plan Creation | 25% | - Success planning and goal setting - Customer journey mapping - Stakeholder engagement and alignment |
| Customer Success Industry Knowledge | 15% | - Customer lifecycle management - Value realization and business outcomes - Customer Success trends and market dynamics |
| Customer Success Management | 20% | - Usage data interpretation and analysis - Customer engagement and relationship building - Continuous value orchestration |
| Barrier Management | 25% | - Identifying adoption barriers - Overcoming resistance and technical hurdles - Developing barrier removal strategies |
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