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Nortel 920-130 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: System Overview & Architecture | 20% | - Symposium Express Call Center 4.2 components - Hardware and software requirements - System architecture and server roles |
| Topic 2: Installation & Configuration | 25% | - Server installation and setup - License management - Database configuration - Integration with Meridian 1/CS1000 |
| Topic 3: Maintenance & Troubleshooting | 15% | - Performance tuning - Common issues and resolution - System logs and alarms - Upgrades and patches |
| Topic 4: Administration & Reporting | 15% | - Backup and restore procedures - System administration tools - Historical reporting and statistics - Real-time monitoring |
| Topic 5: Call Routing & Management | 25% | - Agent configuration and login - Skill-based routing - Vector commands and scripting - Vector Directory Numbers (VDNs) |
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