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Nortel 920-164 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Installation and Initialization | 25% | - Software installation procedures - Post-installation configuration - Pre-installation planning |
| Topic 2: System Configuration and Administration | 25% | - Database and license management - Basic system setup - User and administrator accounts |
| Topic 3: Maintenance and Monitoring | 20% | - System monitoring and logging - Routine maintenance tasks - Backup and restore procedures |
| Topic 4: Troubleshooting and Fault Resolution | 10% | - Fault isolation and resolution - Diagnostic tools and procedures - Common error conditions |
| Topic 5: System Overview and Architecture | 20% | - Hardware and software requirements - System architecture and interfaces - Contact Center Manager RIs6.0 components |
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