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Nortel 920-172 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance & Troubleshooting | 25% | - Backup and Restore Procedures - Common Issues & Resolution - Diagnostic Tools & Methods |
| Topic 2: Administration & Management | 25% | - Service Monitoring & Logging - User and Security Management - API and Application Interfaces |
| Topic 3: Communication Control Toolkit Architecture & Components | 25% | - Server and Client Components - Overview of NCCT Rls. 6.0 - Integration with CS 1000 / CS 2100 |
| Topic 4: Installation & Configuration | 25% | - Deployment Procedures - System Requirements - Initial Setup and Licensing |
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