Microsoft Microsoft Certified: Dynamics 365 Sales AI Consultant Associate AB-210

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Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:

1. A company uses the Sales Close Agent to assist sellers during the closing phase of opportunities.
The Sales Close Agent must meet the following requirements:
. Recommend targeted action for disengaged deals.
. Generate insights from CRM records, emails, meetings, and web research into a unified deal view.
. Ensure customer interactions are compliant with company policies.
You need to identify the agent mode for each requirement.
Which agent mode should you recommend? To answer, move the appropriate requirements to the correct agent modes. You may use each agent mode once, more than once, or not at all. You may need to move the split bar between panes or scroll to view content.
NOTE: Each correct selection is worth one point.

2. You manage Dynamics 365 Sales for a company.
A sales manager wants a weekly performance view of the Sales Close Agent in Research mode.
The sales manager also reports that a specific Opportunity stopped receiving automated outreach from the Sales Close Agent in Engage mode.
You need to do the following:
. Determine if the engagement for the opportunity record is pending, completed, or failed.
. Provide a performance view that includes the Last refreshed and the time period filter.
You need to identify the correct monitoring metrics for each requirement.
Which metrics should you review? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

3. A company uses the Sales Qualification Agent to analyze leads and determine qualification probability.
The Sales Qualification Agent is configured in Research-only mode. The agent processes a lead and determines the lead ' s target customer profile suitability is Low.
You need to determine the outcome of the agent ' s action.
What should you infer about the agent?

A) Evaluates the Budget, Authority, Need, and Timeline criteria.
B) Always transfers the lead to a seller for outreach and does not disqualify leads in Research-only mode.
C) Disqualifies the lead, notifies the supervisor, and the lead continues to be assigned to the agent.
D) Sends a personalized outreach email automatically and transfers the lead only when it detects positive intent.

4. You need to automate the quote approval process.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

5. You are preparing to deploy AI agents for a company ' s sellers.
The company wants to ensure that AI capacity is available before agents begin operating.
You need to configure Dynamics 365 so AI agents can consume AI credits.
Which action should you perform?

A) Assign AI capacity to the Dynamics 365 environment.
B) Create a new Microsoft Power Platform environment for the agents.
C) Assign Copilot Studio author permissions to sellers.
D) Monitor Copilot Credit usage in the Microsoft Power Platform admin center.

Solutions: