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BlackBerry BCP-411 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Troubleshooting and Support	15%	- Log analysis and resolution steps - Diagnosing common issues - Server and communication troubleshooting
Topic 2: User and Device Management	20%	- Activation and provisioning - Security policies and IT rules - Managing user accounts and groups
Topic 3: Installation and Configuration	25%	- Configuration of server settings and policies - Prerequisites and deployment planning - Installation and setup procedures
Topic 4: Architecture and Components	20%	- Core services and components - Integration with IBM Lotus Domino environment - BlackBerry Enterprise Server architecture
Topic 5: Maintenance and Monitoring	20%	- Backup and recovery procedures - Software updates and upgrades - Performance monitoring and health checks