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SAP C-C4C12-1811 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Data Migration | <8% | - Migration templates and tools - Import/export procedures |
| Account and Contact Management | <8% | - Master data maintenance - Relationship management |
| Fine Tuning | <8% | - Business configuration activities - Adaptation tools |
| Personalization and Extensibility | <8% | - Extension fields - Mashups and embedded components |
| Reporting and Analytics | 8%–12% | - Custom report creation - Data sources and key figures - Standard reports and dashboards |
| Sales Planning and Forecasting | <8% | - Planning hierarchy setup - Forecast categories |
| Product and Pricing | 8%–12% | - Product master data - Pricing configuration - Price lists and discount determination |
| Integration | 8%–12% | - Integration with SAP ERP / CRM - Web services and APIs - Middleware and communication arrangements |
| Quotation and Sales Order Management | 8%–12% | - Quote creation and processing - Document flow and status management - Sales order integration |
| Territory Management | <8% | - Territory definition and assignment - Realignment rules |
| Notification and Approval Processes | <8% | - Workflow rules - Approval process setup |
| Visit Planning and Execution | <8% | - Mobile and offline features - Activity planning |
| User Management | 8%–12% | - Business user setup - Role and access management - Organizational structure |
| Lead and Opportunity Management | 8%–12% | - Lead qualification and conversion - Opportunity lifecycle and forecasting - Sales methodology configuration |
| Implementation Basics | <8% | - System scoping and fine-tuning - Project lifecycle overview |
SAP Certified Application Associate - SAP Sales Cloud 1811 Sample Questions:
Question #1
Which of the following items can you configure in the Sales Assistant tool in SAP Hybris Cloud for Customer? (3 correct answers)
A. Appointment
B. Task
C. Service request
D. Visit
E. Phone calls
Question #2
For which of the following reasons would you create a business role? (3 correct answers)
A. You want to perform fine-tuning activities
B. You want to make custom reports available on the home page
C. You want to set up a service agent for an administrator
D. You want to standardize system access
E. You want to restrict drop-down list values for a specific group of users
Question #3
In which party types are Territory Alignment rules used to realign territories? (2 correct answers)
A. Competitors
B. Sales units
C. Accounts
D. Employees
Question #4
You can upload a cloud data source both manually and using web services. Determine whether this statement is true or false.
A. False
B. True
Question #5
What happens during the lead aging notification process? (2 correct answers)
A. The manager of the sales representative receives the notification
B. A new high priority notification is triggered after the first notification expires
C. The lead owner recevies the notification
D. By default the priority for the notification is set to high
Solutions:
| Question #1 Correct Answer: B,D,E | Question #2 Correct Answer: C,D,E | Question #3 Correct Answer: B,C | Question #4 Correct Answer: B | Question #5 Correct Answer: A,D |
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