The KPI Institute KPI Measurement C-KPIP

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The KPI Institute Certified KPI Professional Sample Questions:

1. Objectives should start with:

A) Action verbs
B) Adjectives
C) Nouns
D) Value drivers

2. For "Orders delivered on time (%)", the trend is good when:

A) Decreasing
B) Within range
C) This is not a KPI
D) Increasing

3. In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?

A) Output
B) Input
C) Outcome
D) Process

4. Which of the following statements is a leading KPI for "Customer satisfaction (%)"?

A) Retained earnings ($)
B) Orders processed per hour (#)
C) Profitable customers (%)
D) None of the answers

5. Which of the following statements is considered to be a KPI activation tool?

A) Heinrich's Pyramid
B) Data gathering process map
C) Performance Healthogram
D) Ishikawa diagram

Solutions: