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The KPI Institute C-KPIP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| KPI Selection | - KPI selection for organizational scorecard - KPI selection sources - KPI selection techniques |
| KPIs in Context | - KPI selection for industry - KPIs cascaded to functional area |
| Working with Targets | - Targets in practice - Challenges in working with targets - KPI documentation processes - Negative behaviors when setting |
| KPI Measurement | - Change log - Data gathering communication - KPI report |
| KPI Selection at Operational Level | - Operational dashboard - Department scorecard |
| Data Gathering | - KPI activation techniques - Community of Practice - Communication with data custodians - KPI activation tools - Data quality dimensions - KPI reporting data sources - Guidelines to improving |
| Data Visualization | - Usability in terms of visual design - Scorecard and dashboard examples - Best practices in dashboard design - Best practices in scorecard design - Guidelines to design efficient templates |
| KPI Documentation | - Organizational KPI libraries development - KPI documentation process - Weights and Indexes - KPI documentation form functions - KPI documentation form design |
| Understanding KPIs | - KPI lifecycle - KPI related terminology - SMART objectives decomposed |
| KPI Taxonomy | - KPI use case scenarios - KPI DNA map - Interdisciplinary systemic worldview |
| KPI Typology | - Efficiency vs effectiveness KPIs - Qualitative vs quantitative KPIs - Leading vs lagging KPIs |
| KPI Project Coordination | - The business case for KPI implementation - KPI workshop briefing pack - KPI project plan - Primary and secondary data sources |
| The World of KPIs | - Governance - Organizational levels - Challenges in performance measurement - The value added by KPIs - KPIs concept map |
The KPI Institute Certified KPI Professional Sample Questions:
Question #1
Objectives should start with:
A. Action verbs
B. Adjectives
C. Nouns
D. Value drivers
Question #2
For "Orders delivered on time (%)", the trend is good when:
A. Decreasing
B. Within range
C. This is not a KPI
D. Increasing
Question #3
In which stage of the Value Flow Analysis should "Customer satisfaction (%)" be monitored?
A. Output
B. Input
C. Outcome
D. Process
Question #4
Which of the following statements is a leading KPI for "Customer satisfaction (%)"?
A. Retained earnings ($)
B. Orders processed per hour (#)
C. Profitable customers (%)
D. None of the answers
Question #5
Which of the following statements is considered to be a KPI activation tool?
A. Heinrich's Pyramid
B. Data gathering process map
C. Performance Healthogram
D. Ishikawa diagram
Solutions:
| Question #1 Correct Answer: A | Question #2 Correct Answer: D | Question #3 Correct Answer: C | Question #4 Correct Answer: B | Question #5 Correct Answer: B |
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