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SAP C-PXSUP-90 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Escalation and Root Cause Analysis | - Escalation procedures and SLA handling - Root cause analysis techniques |
| SAP Solution Manager (ITSM) | - Service desk configuration and usage - Incident and problem management in Solution Manager |
| SAP Business All-in-One Support Operations | - System monitoring and issue resolution - Support model and service processes |
| Incident Management Processes | - Ticket handling and categorization - Incident lifecycle and workflow |
| Reporting and Continuous Improvement | - Incident reporting and analytics - Process optimization in support operations |
SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:
1. What information can you find in an ABAP trace? (Choose two)
A) All screens, modules of the flow logic, and ABAP messages
B) All ABAP modules (methods, function modules, subroutines) that are executedin the course of a transaction
C) All SAP developers responsible for the checked program
D) All operations on database tables (SELECT, INSERT, MODIFY, and so on)
2. You receive a customer message where several issues are reported. What will be your next step?
A) Kindly ask the customer to separate the issues, that is, create one message for each issue.
B) Start message processing without contacting the customer.
C) Ask your colleagues for processing this message.
D) Solve all issues in the message, because it is beneficial for the customers to report several issues in one message.
3. What can you do with Data Dictionary? (Choose two)
A) Lock a database table against any change by an ABAP program.
B) Define ABAP coding.
C) Create or modify an index of a database table (for example, to speed up the performance of an ABAP program).
D) Maintain database tables and views from within R/3 and transfer the changes automatically to the underlying database.
4. Which of the following terms would be considered hits, if you performed a Note Search on 'integra*'? (Choose two)
A) Integer
B) Integrity
C) Integration
D) Integral
5. You are analyzing a problem with a failed update that terminated in a shortdump. You need to reproduce the problem so it can be analyzed using an SQL trace. What is the best way to do this?
A) Debug the failed update from SM13.
B) Use SM13 to repeat the update for all records that belong to the transaction.
C) Test the failed update module in SM13.
D) Execute the transaction once more.
Solutions:
| Question # 1 Answer: A,B | Question # 2 Answer: A | Question # 3 Answer: C,D | Question # 4 Answer: C,D | Question # 5 Answer: C |
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