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IBM Application Integration Middleware L1 Support Application Development Sample Questions:
1. What is the usage of the Post Sales database (PSdb) Web site?
A) It allows the Support Professionals to search for their problem in other reported PMRs.
B) It allows both customers and Support professionals to search for their problem in other reported PMRs.
C) It allows the customers to search for their problem in other reported Problem Management Records (PMRs)
D) It helps support professionals determine what documents they will need from the customer according to their product.
2. Which one of the following is not a service of the IBM Passport Advantage offering?
A) software download and licensing
B) software maintenance and support
C) 24x7 support on all Problem Management Records (PMRs)
D) product updates
3. A L1 support professional has received an email from a customer in reply to a request for additional information.
Which one of the following is the correct course of action to updating the PMR?
The L1 support professional should copy the email:
A) in its entirety
B) Editingthe error information down to just the relevant section
C) editing out all of the error information, including any confidential information
D) the error information down to just the relevant section and remove any confidential information
4. Where would a L1 support professional point the customer for practical information, configuration scenarios, and installation of IBM software?
A) IBMBluebooks
B) IBMTechnotes
C) IBMRedbooks
D) IBMTechbooks
5. The IBM Support Assistant (ISA) Blue tool is an?
A) externally available tool for customers
B) tool for both internal and external use
C) internal offering for IBM SWG products for support professionals, providing an integrated and extensible toolset for problem resolution
D) internal tool to capture audit trail information of customer navigation to support site.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |


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