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IBM Certified Specialist C9020-971

C9020-971

Exam Code: C9020-971

Exam Name: IBM Enterprise Storage Technical Support

Updated: Jun 02, 2026

Q & A: 55 Questions and Answers

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IBM Enterprise Storage Technical Support Sample Questions:

1. A customer needs to implement Easy Tier in its data center for better and faster performance.
Which IBM product should the technical specialist propose?

A) ProtecTIER TS7650G
B) XIV
C) SONAS
D) DS8870


2. A customer wants to order a full rack XIV system. The customer is on the 5th floor of the building and the elevator cannot handle the weight of a fully loaded XIV.
What is needed to deliver the system to the customer?

A) Place the order with height and weight reduction delivery.
B) Place the order, then have the installer take apart and reassemble the XIV.
C) Place the order with only 6 modules then perform a MES upgrade.
D) Place the order with just 1 TB drives.


3. Which drive type in the DS8870 should be selected for data that has been identified as inactive?

A) Flash
B) Enterprise SAS
C) DRAM
D) Nearline SAS


4. A customer has requested an IBM Spectrum Virtualize solution with capability to make it easy for users to create relevant and meaningful custom reports.
What should the solution architect propose to satisfy this requirement?

A) Excel macros linked to storage API
B) Svcmon with daily data collection
C) IBM Spectrum Control
D) Native IBM Spectrum Virtualize performance tool(s)


5. Which IBM storage offering scales linearly without hot-spots and delivers insights from
analytics faster with tuning-free data distribution?

A) XIV
B) LTFS
C) IBM FlashSystem
D) DS8870


Solutions:

Question # 1
Answer: B
Question # 2
Answer: B
Question # 3
Answer: D
Question # 4
Answer: D
Question # 5
Answer: B

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