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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Financial & Administrative Basics | 15% | - Cash handling procedures - Store security and compliance - Sales reporting |
| Topic 2: Store Operations Management | 25% | - Staff scheduling and supervision - Daily store workflow - Opening and closing procedures |
| Topic 3: Customer Service & Sales | 20% | - Complaint handling - Sales techniques and targets - Customer experience standards |
| Topic 4: Merchandising & Visual Display | 15% | - Product presentation - Planogram compliance - Promotional displays |
| Topic 5: Inventory Management | 25% | - Stock control and replenishment - Shrinkage prevention - Stocktaking and reconciliation |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
1. Touch points in a store refers to
A) Areas where employees can be briefed by the manager
B) The store scheduling process
C) The store godown where stock movement is recorded
D) Areas where customers interact with store employees and systems
2. Inventory transfer from a store can be characterized based on:
A) None of the above
B) Both A & B
C) For what purpose the merchandise is being sent
D) Where merchandise is being sent
3. Scheduling involves
A) Outlining tasks and responsibilities
B) Labor demand prediction
C) All of the above
D) Ensuring optimal availability of staff
4. Which of these is not a security system for store
A) None of the above
B) Surveillance personnel
C) EAS
D) Intruder alarms
5. Accurate labor forecast depends on
A) Defined store activities and tasks
B) Defined roles and responsibilities in a store
C) All of the above
D) Studied sales forecasts and history
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: C |
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