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EXIN EX0-101日本語 Exam Syllabus Topics:

Section

Objectives

Key ITIL Concepts and Terminology

- Service providers, customers and users
- Utility and warranty
- Governance and control concepts
- Processes, functions and roles

Introduction to IT Service Management

- IT service management processes, functions, roles and responsibilities
- The ITIL framework and service management approach
- The concept of good practice

The Service Lifecycle

- Service Transition