Salesforce Field Service Lightning program FS-Con-101

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Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers wants to ensure that inventory needed for repair jobs is tracked and managed so Technicians have the material for their jobs.
Which two ways should a Consultant recommend tracking these inventory requirements in Salesforce?
(Choose two.)

A) Products Required for Work Orders
B) Products Required for Service Resources
C) ProductsRequired for Service Appointments
D) Products Required for Work Order Line Items

2. The CFO for Universal Containers wants Work Orders to remain open until the Customer Service Report is signed.
Which two configurations should a Consultant implement to prevent Work Orders from being closed?
Choose2 answers

A) Custom Approval Process on Work Orders
B) Custom Validation Rule on Work Orders
C) Custom Work Order Escalation Rules
D) Custom Work Order Status

3. Ursa Major Solar would like the technician who performed a customer's initial installation to also perform any subsequent service calls.
Which two actions should the field service administrator take to configure field service to ensure the installation technician is assigned to subsequent service calls?
Choose 2 answers

A) Add the technician as a preferred resource on the account record.
B) Add the technician as the required resource on the service appointment.
C) Create a child work order for maintenance on the original installation work order.
D) Add the preferred resource service objective to the scheduling policy.

4. Universal Containers (UC) has enabled Salesforce Field
Service and installed the managed package. UC wants to
ensure that Technicians can update their own
appointments' status using the Dispatcher console Gantt
chart.
Which steps should theConsultant take to meet these
requirements?

A) Create Permission Sets and assign the Salesforce Field Service Resource Permission Set and Scheduling license to each Technician.
B) Create Permission Sets and assign the Salesforce Field Service Admin PermissionSet to Service Resources.
C) Create Permission Sets and assign the Salesforce Field Service Mobile Permission Set to Service Resources.
D) Create Permission Sets and assign the Salesforce Field Service Scheduling and Mobile Permission Sets to the Resource profile.

5. Northern Trail Outfitters wants to improve overall responsiveness to customers.
Which Dispatch technique should the Consultant implement to provide the greatest schedule flexibility?

A) Enable Drip-feed to dispatchthe next appointments.
B) Configure the Auto Dispatch scheduled job.
C) Leverage Resource Schedule Optimization.
D) Shuffle daily work manually via the Gantt.

Solutions: