Salesforce Field Service Lightning program FS-Con-101

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Agentforce Field Service and Operations Consultant Sample Questions:

Question #1
Universal Containers wants to invoice its customer for the parts used when performing repairs on installed Assets. What should a Consultant recommend to track the price of the parts consumed?

A. Use Products and Price Books.
B. Use a custom object and Assets.
C. Use Opportunity Line Items and Price Books.
D. Use Assets and Products.

Question #2
At Ursa Major Solar (UMS), installing solar panels requires three steps. The surface is prepped, the solar panels are installed, and the Electronics are installed to connect to the electrical grid. Each step can be completed by different resources and requires different technical Skills and parts. How should UMS make sure the appropriate skills and parts are associated to each installation step?

A. Create a different work order and work type for each installation step.
B. Create a different work type and work order line item for each step.
C. Create a work order hierarchy with the same work type associated to each child work order.
D. Create a work type associated to the work order and create line Items for each step.

Question #3
Universal Containers wants to dispatch emergency work identifiedThroughout the day that needs to be completed before lower-priority work.
What should the Consultant recommend to meet this requirement?

A. Create a custom Gantt action to call an Apex class to reschedule appointments.
B. Define a Global Optimization job to run hourly.
C. Write a batch Apex class to unschedule low priority work orders.
D. Apply the Reshuffle action within the Gantt.

Question #4
Northern Trail Outfitters (NTO) wants to track and report on individual tasksCompleted, including parts consumed and pricing details, as part of the Work OrderCompletion process. NTO wants to schedule one or multiple tasks to differentTechnicians as needed.
How should the Consultant meet the requirement utilizing the standard SalesforceField Service Data Model?

A. Create multiple Service Appointments, each with its own child Work Order Line Item.
B. Create Work Order Line Items, each with its own child Service Appointment.
C. Create multiple Service Appointments, each with its own child task records.
D. Create Custom Object records, each with its own child Service Appointment.

Question #5
An agent has to create a Work Order for a complex installation. A Work Order Line Item is created for each required component so it can be tracked and Priced separately. However, a few of the components are only on the company's Preferred Price Book while the others are on the U.S. Price Book. Which solution should a Consultant recommend so the agent can meet this Requirement?

A. Create one Work Order for each Price Book and add Work Order Line Items to the appropriate Work Order based on its Price Book.
B. Create one Work Order for each Price Book and use Work Types to assign the Price Book to eachWork Order Line Item.
C. Create one Work Order and override the price on Work Order Line Items for products on thePreferred Price Book.
D. Create one Work Order and add Work Order Line Items based on the Price Book selected on the Work Type.

Solutions: