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HP HP2-B85 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer Needs and Solutions | - Matching HP solutions to customer business needs - Identifying customer requirements |
| HP Sales Fundamentals | - HP partner and customer engagement concepts - Sales positioning and value proposition |
| HP Imaging and Printing Portfolio | - Overview of HP imaging and printing products - Product features and capabilities |
| Printing Technologies and Concepts | - Printing technologies fundamentals - Imaging and printing solution benefits |
HP Imaging and Printing Sales Fundamentals Sample Questions:
Question 1
Which useful functionality does a hard disk add to HP LaserJets and MFPs?
A. job accounting
B. job storage
C. CD/DVD creation
D. wireless printing
Question 2
What is the primary reason you make more profit by attaching accessories to HP printer and MFP sales?
A. When customers use accessories, they use the product more which results in their buying more supplies.
B. Attaching accessories increases transaction time with a customer and increases opportunity to cross-sell.
C. The accessories can be ordered from the web, so you do not have to spend time on it.
D. The margin on accessories is often much larger than on the core product.
Question 3
What are the benefits of HP FastRes 1200? (Select two.)
A. fast data transfer, less network traffic
B. enhanced color gamut
C. slow, but reliable data transfer
D. more dots per inch
E. great image and text quality
Question 4
What are the benefits of in-house printing of marketing pages? (Select two.)
A. Documents can be printed in monochrome for impact.
B. Creative agencies charge less for in-house design.
C. Marketing pages can be used on the Internet.
D. You can print fewer numbers of pages as needed.
E. You can target customers with personalized information.
Question 5
What is a vertical solution?
A. a solution that supports any of the requirements a white-collar worker might have
B. a solution that only works if the customer is tightly integrated with suppliers and customers
C. a solution that only works when HP OpenView management platform is used
D. a solution or feature that is adapted to a specific purpose or work process
Solutions:
| Question 1 Answer: B | Question 2 Answer: D | Question 3 Answer: A,E | Question 4 Answer: D,E | Question 5 Answer: D |


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