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HP HP2-B91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Strategy and Customer Needs Analysis | 25% | - Identifying customer usage patterns and requirements - Value proposition and solution selling - Handling common customer objections - Cost-per-page and total cost of ownership |
| Market and Competitive Positioning | 25% | - HP security, reliability, and quality advantages - Market trends and business opportunities - Competitor product comparison |
| HP Imaging and Printing Supplies Product Knowledge | 30% | - Ink and toner technology fundamentals - Compatibility and specification matching - Environmental benefits and sustainability - Original HP vs compatible/remanufactured supplies |
| Warranty, Support and Program Knowledge | 20% | - Sales incentives and partner programs - HP warranty and return policies - HP supplies recycling program |
HP Imaging and Printing Supplies - Sale Sample Questions:
1. What is the benefit of an HP All-In-One LaserJet Cartridge?
A) The ink in the cartridge cannot dry out.
B) It is easy to refill.
C) It is easy to use and install.
D) It is manageable through HP Web Jetadmin.
2. What is the advantage of magnetic toner?
A) Toner particles are smaller.
B) It helps lower cartridge costs because it is less expensive to produce.
C) It can jump the gap between the developer roller and the photosensitive drum.
D) It makes printing faster by lowering the fusing temperature.
3. According to the 2010 QualityLogic laser study, how much more can non-HP toner cartridges cost over time?
A) up to 60%
B) up to 20%
C) up to 90%
D) up to 70%
4. Which group represents illegal competition in the aftermarket?
A) refill
B) counterfeit
C) retail
D) 3rd party products
5. Which statement about uniform toner particles with equal additive distribution is true?
A) It is a feature of the HP Recycling program.
B) It is a feature provided with the colorsphere toner.
C) It is part of the pay-for-print solution.
D) It is a feature in all mono toners to provide maximum yield.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: D |
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