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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Needs and Printing Use Cases | - Enterprise and managed print environments - Home and small office printing requirements |
| Topic 2: Sustainability and Recycling Programs | - HP Planet Partners recycling program |
| Topic 3: Value Proposition and Differentiation | - Print quality and reliability positioning - Cost efficiency and total cost of ownership |
| Topic 4: Channel Sales and Positioning | - Selling strategies for HP Supplies - Competitive comparison fundamentals |
| Topic 5: HP Printing and Supplies Portfolio Overview | - Printing hardware and consumables ecosystem - Ink and toner product families |
HP Selling HP Supplies 2020 Sample Questions:
1. A customer has been buying non-HP supplies because they believe they are more affordable. Which hidden costs of non-HP supplies should this customer be aware of?
A) compatibility Issues with standard papers
B) Inability to refill non-HP cartridges
C) ink colors that fade over time
D) wasted ink and printer downtime
2. A potential customer Is a new startup working to establish its reputation for quality. The company needs to make a good impression with the introductory documents it sends to its mailing list. Why should this customer use Original HP supplies?
A) The company can get professional-quality precision output from their HP printers from the first page to last.
B) Original HP supplies can help the company lower their carbon footprint, helping to establish the company's sustainable image.
C) The company can execute high-volume, complex printing jobs with Original HP supplies faster than If they use non-HP supplies.
D) HP world-class manufacturing partners carefully manage internal supply chains and follow industry best practices on security.
3. Customers and employees at an international enterprise consulting business share high-level security documents. The company needs to ensure that their printing system is not vulnerable to attacks in the data interface from the chip to the printer. How do HP printing supplies meet the requirements of this customer?
A) HP uses only certified distribution networks to ensure its printer supplies are tamper-proof during shipping and handling.
B) HP ensures maximum data integrity by manufacturing its chips in secure facilities to help reduce the chance of malicious code entering the toner cartridge chip.
C) When designing and manufacturing printing supplies, HP uses general-purpose chips that are not targets of malicious attacks.
D) HP eliminates the possibility of malicious attacks in the data cycle by deploying whitelisting software in the toner cartridge.
4. Which print cartridge recycling option does HP offer?
A) In some countries, HP customers can order free recycling envelopes and boxes with pre-paid shipping.
B) In each Original HP print cartridge package, HP includes prepaid shipping labels for free and convenient return of empty cartridges.
C) HP has authorized recycling partners in more than 50 countries that will send brand new ink cartridges when customers return empty ones.
D) HP has installed recycling kiosks in Fortune 500 companies for convenient return of used supplies.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: B | Question # 4 Answer: A |
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