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HP HP3-R04 Exam Syllabus Topics:

Section	Weight	Objectives
Service Components & Features	30%	- Proactive monitoring and diagnostics - Support levels and response options - Preventive maintenance and updates
Design & Implementation	25%	- Integration with HP infrastructure - Service eligibility and scope - Deployment and configuration
HP Proactive Select Services Overview	20%	- Value proposition and benefits - Service portfolio and positioning
Sales & Customer Management	25%	- Pricing and contract terms - Service delivery and SLA compliance - Renewal and expansion options